Few days ago, I bought a book to help me improve my first proposals for our Measuresdictionnary.
As you can imagine, we will “feed the beast” by first loading our own BI models & dashboards until you improve it by yourselves.
I am a financial controller so I am particularly happy to work on it and very curious to see how large our community will become. I do all my best to give you good and free samples of dashboards. I read a lot of books on the subject…the last one “Measuring performance by Dr. Bob Frost” was so disappointing… I was seeking for metrics examples and concrete proposals. I only found “conceptual advices” with lot of Dr.blabla.
This book was supposed to be about “Measuring performance: using new metrics to deploy strategy and improve performance”. Indeed, it tells you to do that…but which ones and how? You won’t know. How does it justify such lack of meaning? Because each company is different. Wahh.
I paid € 32.3 to learn this. Good ROI don’t you think? Please don’t write a book on “measuring performance” if you are not able to give pieces of examples or at least basic ones. The author is also proud to give you a method to find your own most relevant metrics… But my small sister could have designed it by herself:
“What are your performance topics (ex: Customer service) => then find your critical success factors (ex: quick access) => then propose Performance indicators (ex: phone wait time)”
As an Amazon client said: “There is absolutely nothing special about this book. Maybe for completely Beginner, it is useful, but really in professional world this book has no value whatsoever” or “Browse internet, you’ll find better examples”.
I like when an author has an opinion, with clear choices, when he avoids consensus. Then YOU take what you think is relevant for you. There is no significant or new idea in this book. Even when the author gives you piece of advice like “use never more than 8 to 15 focused metrics for a performance topic”, he then highlights “snoozing alligators” (all metrics you are not looking at). So to conclude, what’s the genuine advice?
What’s positive? There are only 96 pages (I couldn’t bear more) and the author added famous quotations. I kept 2 of them with me:
-“A strategy without metrics is just a wish. And metrics that are not aligned with strategy are a waste of time” by E.Powell
-“We promise according to our hopes, and perform according to our fears” by A.Lincoln
To conclude: don’t waste your time reading this book, just look at our work, it’s better