How can we easily distribute relevant indicators to all our franchisees? This is the challenge that RH solutions took up with the BIME solution.
Established in 2003, RH solutions is now the first national network of salary porting. Organized on the franchise’s model, the brand is represented in 20 cities in France.
Facing up a strong growth, the group is expecting in 2013 a 13 millions euro turnover, RH solutions chose the most flexible answer to provide their franchisees some management dashboards
Each franchisee manages its own office relying on a strong back office made of a home-made web tool and an organized MySQL database. Each end of month, as part of the quality procedure, the franchisees used to fill in an Excel file including some twenty indicators which were then sent to the franchisor for both analysis and consolidation.
This solution wasn’t feasible for the franchise development and was tedious for the franchisees. They had to make the procedure easier so that the franchisees could avoid filling the Excel table with potential typing errors.
With intensive experience in BI solutions, Bruno Ferrage, manager of the network development, had a precise idea regarding the requirements to maximize the recovering and circulation of the dashboards.
«Knowing well the traditional BI solutions, we couldn’t return to their operating model advocating a structure of server-client, price and integration necessity.»
Looking for a solution that doesn’t require investing in an infrastructure nor managing servers, HR solutions naturally went into the Cloud, «The Cloud choice was part of the prerequisites since the very beginning just like a simple integration because we didn’t have internal IT resources neither could we afford consultants to develop analysis and dashboards. Finally, the last selection criteria fall on the price, the facility of rolling-out and the software offering good possibility of development» added Bruno Ferrage.
Further to the ownership and the BIME training, the setting up was fast since after only one week the first dashboards were made. RH solutions created several dashboards to track the turnover, the balance and the contracts.
The dashboards are used by three distinct groups within the network:
-The franchisees through management dashboards,
-The franchisor for the benchmarks,
-The administrative for management tasks.
The rolling-out of the dashboards had a snowball effect. The first analysis enabled them to realize that they had to refine the indicators’ definitions. The adoption was immediate; the franchisees used the analysis and asked for more straight away.
With a few months hindsight, RH solutions assures that a significant time saving was noticed as for the information production and the data quality matching both when it comes to the franchisees and the franchisor.
RH solutions is now thinking about the publication of new indicators: «The BIME solution allows us to observe the current situation compared to an historical view permitting us this way to make decisions. Each franchisee will soon be able to track its own progress according to the goal they’d have set.»